# Contact Us

## Need Feedback? Create a **Support Request**

In order to streamline support requests and better serve you, we utilize a support ticket system:

<https://www.support.bespokefactory.com/>

Every support request is assigned a unique ticket number which you can use to keep track of any response. Shortly after placing a new ticket, one of our team members will get back to you by email, using the address provided on your ticket.

**Bear in mind that a valid email address is required to submit a new ticket.**


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If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.bespokefactory.com/get-help/contact-us.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.