Getting Started
Get started with your account and submit your first sample order to production!
In This Article: Quick Highligts ⚡️
🔗 Access Your Tools: Log to your Admin Backoffice, 3D Design Tool, and Get Inspired platform
🏭 Production Methods: Learn about our Standard, Fastlane, and Rush MTO options
🏷️ Your Brand: Add your logos and branding to all your products
🎨 Customization: Personalize with custom packaging, unique materials, and more
📝 Set Up Account: Enter billing, shipping, and other details
📦 Shipping Options: Discover our shipping methods and how to save on costs with group shipping.
🎁 Subscription & Promo: Find out how the subscription works and take advantage of our 15-day free trial plus free shoe trees
🥇 Your First Order: Learn how to design, submit, and pay for your first order
Need help? Contact your account manager, or schedule a meeting or a call with them
Welcome to Bespoke Factory!
In this guide we will help you access your admin backoffice and design tools, set up your account, and submit your first MTO sample order.
Don't have an account yet? Contact us to get started
Access Your Tools
First, the Admin Backoffice is the place where you will manage orders, payments, invoices, and track order status.
From the main menu you’ll also be able to access all tools and platforms:
3D Designing Tool: your private labeled 3D tool to browse our full catalog, design, and submit your orders. Learn more
Get Inspired Platform: a gallery to explore trending styles and materials. Use these as starting points or inspiration for your brand’s creations. Learn more
Bazaar Store: access to additional products and services like custom packaging, shoe trees, and more. Learn more
Our Prodution Methods
We offer three MTO (single unit) production methods that give you flexibility in balancing speed and customization. Poduct prices start at 99€ per pair.
Standard MTO: 28-30 days production.
Fastlane MTO: 6-8 days production. Learn more
Rush MTO: 2 days production. Learn more
For BULK & MINI-BULK orders (MOQ of 10 pairs), production takes around 8 weeks, and the cost starts at 59€ per pair.
Stamps & Branding Personalization
You can add your brand name or logo to your products by engraving them. To do this, we will need to produce a set of metal stamps (one-time cost) that will be used for all your future orders.
But don't worry about it. We will help you design your stamps during your first order. Learn more about custom stamps.
Custom Packaging
All our products come in unbranded black boxes and dust bags by default, but you can design and produce your own custom packaging like private labeled shoe boxes and dust bags.
Please, contact your account manager for pricing and instructions.
For developing custom packaging with your logo, please, contact your account manager
Basic Account Setup
Setting up your account is quick and straightforward, these are the basics:
Billing & shipping details: enter your company’s billing and shipping details. Learn more
Currency & pricing: not required if you’re not selling online yet Learn more
Change your admin password: not required. but recommended. Learn more
Shipping Options
We offer dropshipping directly to your customers, or shipping to your boutique for in-store pickup.
Shipping costs are calculated at checkout based on order size and destination. You can also combine orders to save on shipping using Group Shipping.
Within Europe, you can choose Standard or Express shipping, with transit times typically between 2-4 days. For shipments outside Europe, all packages are sent via Express, with similar delivery times.
Subscription & Promo
You can get started with us and place your first sample order with no subscription, commitment or credit card plan required. Test our services and products by making your first order, and after that simply subscribe to continue placing more orders and accessing all our features.
Submit Your First Sample
Now that your account is set up and you know how to use the tools, you're ready to place your first sample order. Follow these steps:
You'll be asked to create custom stamps for engraving your brand on the products. Just follow the steps, or ignore the message if you prefer the products to be shipped without any branding.
That’s it, your first order is now on its way to production, you can review the production status on the main order pool. Congratulations!
What to Do Next
Now that you've set up your account, explored the tools, and placed your first order, you're all set to take the next steps in growing your brand.
Here are some helpful tips and resources to guide you forward:
Explore the Knowledge Base: Find more guides and tips on using this platform
Enhance Customization: Personalize your products with extra features like custom materials, digital printing, private label packaging, accessories, etc. Learn More
E-commerce Integration: Seamlessly integrate our platform with your online store. Learn More
My Favourites: Save and easily reuse your favorite designs for future orders. Learn More
Sizing Guide & Try-on Sets: Access our size guide to ensure the perfect fit for your customers. Learn more.
Materials & Swatch Boxes: Discover our full range of materials with sample swatch boxes to help you make informed design choices. Learn More
My Wallet: Add credit to your account and use it towards your orders. Learn More
Frequently Asked Questions: Check out our FAQs for helpful answers and more information. Learn More
Contact Us: See how you can contact our support team and your dedicated account manager. Learn More
Terms and Conditions: Review our terms and conditions for using the platform. Learn More
Manage Your Subscription: review your subscription status and invoices, or subscribe to keep using the platform. Learn More
Need help? Contact your account manager or schedule a meeting with them
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