# Submit a New Order ## Design your Order First, access your [Admin Backoffice](/admin-backoffice/designing-tools-and-galleries.md), and launch your customized [3D Designing Tool](/admin-backoffice/designing-tools-and-galleries/3d-designing-tool.md) from the main menu. Remember that using the [3D Designing Tool](/admin-backoffice/designing-tools-and-galleries/3d-designing-tool.md) you will be able to design and submit MTO single orders, aswell as BULK and MINI-BULK orders. Alternatively, you may want to scroll though the [Get Inspired gallery](/admin-backoffice/designing-tools-and-galleries/get-inspired-gallery.md), if you need inspiration for your design. {% content-ref url="/pages/-Lap8n22uE\_w0ZdenQK1" %} [Access your Tools](/admin-backoffice/designing-tools-and-galleries.md) {% endcontent-ref %} ![Enter the Admin Backoffice using your credentials](https://i.gyazo.com/91b5981727a5a47de1cfe838f38a56a9.gif) ### Create Your Design Choose between our available shoe styles and [construction methods](/production/construction-and-heritage.md#construction-methods). If applicable, you will also be asked to choose the [shoe last](/production/construction-and-heritage.md#shoe-lasts) for your order. ![](https://i.gyazo.com/e8a06082ef4cf2a70dec90d094cdc623.gif) Create your own design using our available [materials](/production/materials-and-construction.md#our-materials), [sole units](/production/construction-and-heritage.md#sole-units), and other customizable elements. Learn about the features of 3D Designing Tool and how to use them on the following article: {% content-ref url="/pages/-LbOCXz2HfIiy4aMRe8m" %} [3D Designing Tool](/admin-backoffice/designing-tools-and-galleries/3d-designing-tool.md) {% endcontent-ref %} ### Confirm Materials When you are satisfied with your design, click on Order button, located on the right-top menu. Confirm all [raw materials](/production/materials-and-construction.md#our-materials) and click on *Continue* to begin the Checkout Process. ![](https://i.gyazo.com/afb6b51bf65b04836286d57e90ba25c7.gif) ### Checkout During the Checkout Process you will be asked to fill-in your shipping and billing information, as well as a quick confirmation of the order specifications. Once the checkout process is completed, your order will be assigned a unique Order Number. Additionally, you will receive an email with the order specifications, just for your records. Also, the order will appear on the main order pool of your [Admin Backoffice](https://backoffice.bespokefactory.com/) as “Pending Payment” order. Check images below for a quick walkthrough of the checkout process. ![](https://i.gyazo.com/a8ed7d8425d2db47bf77df62e93100e0.gif) When this process is finished, the order has been officially submitted and recorded, but it remains unpaid. A unique Order Number is assigned to the order. Additionally, you will receive an email with the order specifications, just for your records. Also, the order will appear on the main order pool of your Admin Backoffice as “Pending Payment”. {% hint style="danger" %} You are required to finish this order's payment in order for us to launch it to production. Unpaid orders are left on standby until the payment is received from your side. {% endhint %} {% hint style="warning" %} You can place multiple orders following the process above. Orders will be sequentially recorded and saved, using different order numbers. But remember that submitted orders are still pending to be paid. Your action is required in order for them to be launched to production {% endhint %} ## Payment & Launching to Production All orders submitted as admin (see previous step) will show up on your main order pool as “Pending” orders. You are required to clear the payment in order to confirm and launch an order to production. Please, note that orders will not be launched to production until the payment is fulfilled on your admin backoffice. ### Develop Custom Stamps ![](/files/-LapdTUNGU3vwvAG4wZC) If this is your first time placing an MTO order you will be asked whether yo want to receive this order “Unlabeled” (no brand or logos engraved) or develop your own custom stamps (metal molds) to engrave this order with your brand name or logo. For more information read our article below: {% content-ref url="/pages/-LapQePzhCKwddc9AmWo" %} [Custom Stamps](/admin-backoffice/submit-a-new-order/develop-custom-stamps.md) {% endcontent-ref %} ### Order Payment To submit the payment of an individual order click on the “Pay” link located next to it. You will be taken to the payment page, with a summary of manufacturing costs, shipping costs and any additional customization cost associated to your order. Follow the instructions to complete the payment using any of the accepted payments methods. Check images below for a quick tutorial on how to submit payments. ![Open the Order Pool, and click on the "Pay" button located next to an order](/files/-LapNS37BssJx0lZ4GLx) ![The summary of costs is displayed, including actual shipping costs](/files/-LaoaZ9111ad1J7HhsDQ) ### Group Shipping Instead of submitting payments, and ship orders individually, you are entitled to group several MTO orders together for invoicing and shipping purposes using our “Group Shipping” feature, which will reduce your shipping costs per pair. {% embed url="" %} Group Shipping orders for invoicing and shipping purposes {% endembed %} Make sure you read the full article of the Group Shipping feature below: {% content-ref url="/pages/-LapRPP4jbFk1kfTUxmD" %} [Group Shipping](/admin-backoffice/shipping-and-handling/group-shipping.md) {% endcontent-ref %} ## Payment Completed After having entered your credit card information and proceeded with the payment, the status of your order (or your batch of orders) will change from **Pending** to **Work In Process.** As mentioned before, if you are developing your stamps during. ## What's Next? Order Management After the order is successfully paid, it is launched to production automatically. To review, edit and manage your submitted orders, please, read the following article. {% content-ref url="/pages/-Lap8qj6hCc-Bx\_AImPW" %} [Manage Orders](/admin-backoffice/manage-your-orders.md) {% endcontent-ref %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.bespokefactory.com/admin-backoffice/submit-a-new-order.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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